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NOTE: It may take up to 10 minutes to get into an exam, so do not refresh your screen while the exam is loading. If the exam does not load after 10 minutes, use the troubleshooting steps below.
About Proctorio
What is Proctorio?
Proctorio is an advanced integrity platform whose services are used to proctor online exams. Proctorio helps maintain the integrity of exams and keeps students accountable to academic integrity policies.
Why use Proctorio?
Proctorio is an easy-to-use system that operates within your web browser, allowing you to take your exam anywhere while still being proctored.
Taking an exam in Proctorio allows students to become familiar with proctoring for certifications and the NCLEX exam.
How do I use Proctorio?
- Use this link to download Google Chrome and the Proctorio Google extension.
- Proctorio integrates into Canvas, so you can access your exam right inside your course.
- You may be asked to do a series of checks before taking your exams.
- These checks may include (but are not limited to) showing your student ID or giving a 360-degree view of your environment.
- Your computer during your exam might be limited in its functions.
- You may encounter: Not being able to open additional tabs, the right-click option on your mouse being disabled, or your exam not fitting your entire screen.
- Proctorio is a live proctoring system. You can expect that your screen and webcam will be used and recorded throughout the duration of your exam.
- Only authorized University personnel will be able to review the exam recording.
Troubleshooting Proctorio
If you are experiencing issues with Proctorio, use the troubleshooting processes below to fix the issue.
- Clear browser cache and cookies.
- Ensure you are using an up-to-date version of Google Chrome.
- Note: Proctorio REQUIRES you to use Google Chrome.
- Ensure you followed the Setting up Proctorio steps on the Proctorio Support Page.
- Reboot your computer.
- Ask those in your home/location to refrain from connecting to the WiFi while you are taking your exams. If others need to connect to the WiFi, ask them to refrain from video streaming, gaming, or other high internet bandwidth usage activities. This will help to maximize internet speed.
Contact Proctorio
If the troubleshooting steps above did not resolve the issue, contact Proctorio support using one of the methods below.
- Live Chat: Contact Proctorio using the Live Chat option on the Proctorio Support Page.
- To start a live chat, select the Start Live Chat icon at the bottom of the page.
- Phone: Contact Proctorio by phone:
- 866-948-9248
- 480-428-4089
- Email: support@proctorio.com
- Proctorio Help Center: Reference the Proctorio Help Center.
- Proctorio User Guide: Reference the Proctorio Quick Start guide.