Solving Adobe Acrobat Free Trial Issue

Solving Adobe Acrobat Free Trial Issue

Overview

Some faculty and staff have reported that Adobe Acrobat displays a message indicating they are using a free trial version, even though the full licensed version was installed through the Company Portal. This issue prevents users from accessing the full set of Acrobat features.

Affected Users

• Faculty and staff using Adobe Acrobat installed via Company Portal

• Devices managed under the organization’s software deployment system

Symptoms

• Adobe Acrobat displays a message such as:

  “Your free trial has expired” or “You are currently using the trial version of Adobe Acrobat.”

• Users cannot access premium features despite having the licensed version installed.

Root Cause

This issue occurs when the Acrobat installation becomes corrupted or misaligned with the licensing information deployed through the Company Portal. Reinstalling Acrobat through the approved deployment method restores the correct licensing configuration.

Resolution Steps

1. Uninstall Adobe Acrobat

   • Open Control Panel → Programs and Features

   • Locate Adobe Acrobat

   • Select it and click Uninstall

2. Reinstall Adobe Acrobat from Company Portal

   • Open the Company Portal application

   • Search for Adobe Acrobat

   • Click Install

   • Wait for the installation to complete

3. Verify Installation

   • Launch Adobe Acrobat

   • Ensure that the application no longer shows a free trial message

   • Confirm access to full licensed features

Additional Notes

• Do not reinstall Acrobat directly from the Adobe website — only use Company Portal to ensure proper licensing.

• This resolution applies to both Adobe Acrobat DC and Adobe Acrobat Pro DC installations managed through Company Portal.