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When a staff person needs the ability to view the MyFinancialAid and eAward offer letter for students (for example, counselors in the Admissions department typically need such access), this can be granted by opening the Information Technology Admin screen (https://www.cedarville.edu/cf/compserv/admin/index.cfm), then clicking on "LDAP Group Membership Admin", then clicking on "View Person", then entering the person's username in the "Lookup" box, and then adding membership to the "FA_Info_Lookup" group to that staff person's LDAP group list. In some cases, it may also be necessary to add the role "Financial Aid Counselor" and/or "Student Finance" in Colleague screen AROR, to provide the necessary access for the person.