Overview
The OpenAI Status Page provides real-time information about the operational status of OpenAI services, including the API, ChatGPT, and associated infrastructure. Use this page to determine whether a reported issue originates from OpenAI's platform rather than from our own systems.
When to Use This Resource
- A user reports unexpected errors or timeouts when interacting with AI-powered features.
- API calls to OpenAI endpoints are failing or returning degraded responses.
- You need to confirm whether an ongoing OpenAI incident explains a customer-reported problem.
How to Check OpenAI Status
- Navigate to https://status.openai.com/.
- Review the current status indicators for relevant components (e.g., API, ChatGPT, Playground).
- Check the Incident History section for any ongoing or recent incidents that may affect service.
- Optionally, subscribe to status updates via email or RSS to receive proactive notifications.
Next Steps Based on Status
- All systems operational: The issue is likely not caused by OpenAI. Proceed with standard troubleshooting for our platform.
- Degraded performance or partial outage: Inform the affected user that a third-party dependency is experiencing issues. Log the incident and monitor for resolution.
- Major outage: Escalate internally if business-critical workflows are impacted. Follow the third-party incident communication process.
Related Resources
- OpenAI Incident History
- Internal: Third-Party Service Incident Response Procedure
- Internal: AI Feature Troubleshooting Guide