📞Teams Phone Migration Overview

Our current phone system was installed in 2010. The addition of new features to the product ceased several years ago, and the current vendor supporting the product will end their support in 2026. With Microsoft Teams already being heavily used on campus, it made sense to go ahead and take advantage of the features we've already paid for. This upgrade will provide greater flexibility, improved reliability, and seamless integration with the tools we already use every day.

What’s the Same

• Your campus extension and phone number will not change
• If you use a desk phone, it will continue to work (it will be reconfigured for Teams).

What’s New

• You’ll be able to call regular phone numbers outside Cedarville directly from Teams.
• Calls can be placed and received on your computer, mobile device, as well as your desk phone.
• Voicemails will be accessible through Teams and will be transcribed and sent to your email.
• Common features like forwarding, transfer, and conferencing will be available within Teams.

Benefits

1. Work from Anywhere – Make and receive calls using your CU office number from your computer, tablet, or mobile device.
2. Everything in One Place – Chat, meet, call, and share files seamlessly within Microsoft Teams.
3. Smarter Voicemail – Read or listen to your voicemails directly in Teams — no dialing in or PIN codes.
4. Seamless Collaboration – Instantly share screens, chat, or files while on a Teams call.

Timeline & Next Steps

• Employees in the university business division have already been migrated as of December 1, 2025.
• All remaining employee telephone extensions will be transferred to Microsoft Teams on the morning of January 12, 2026 and will be ready for use that morning.
• Training guides and in-person sessions will be provided before the transition to help you get comfortable.
• No action is required from you right now—we’ll handle the setup.
• We appreciate your patience and cooperation during this change. Moving to Teams Phone will bring calling, meetings, and collaboration into a single platform, making it easier to connect both inside and outside the university.