Microsoft Teams: Transfer Phone Calls

Use the steps below to transfer a call on Microsoft Teams for a desk phone:

Consult First Before Transferring (Default)

The following steps explain the default process of transferring a Microsoft Teams phone call. 

1. When a call comes in, pick up and request the information necessary to transfer the call. 
2. Press the Transfer button.
3. Enter or select the number for the recipient of the transfer.
4. Once the recipient has answered the call or you are sent to voicemail, press the Transfer button again. 
5. You may then hang up.

Blind Transfer a Call

The following steps explain how to blind transfer a Microsoft Teams phone call. 

1. When a call comes in, pick up and request the information necessary to transfer the call. 
2. Press the Transfer button then select Blind. 
3. Enter or select the number for the recipient of the transfer. 
4. Once the recipient has answered the call or you are sent to voicemail, the call will end automatically.