🔒 Set Up and Use DUO Two-Factor Authentication

Two-factor Authentication is an additional security method that increases your University account security by requiring of a second layer of authentication when logging into your account. Duo is available for participating students, faculty, and staff. 

Alumni & Former Students: Per our network account management policies, we do not provide Duo to alumni accounts. Alum can set up Microsoft Authenticator for similar protections through the Two Factor Enrollment Page. For more information, see the help page Two-Factor Authentication FAQ.

What is Two-Factor? Two-Factor Authentication requires additional information (beyond a username & password) to log into your Cedarville account.

• First factor: Enter your Cedarville University username and password when logging into online resources.
• Second factor: Next, you'll be prompted to confirm your identity using a device such as a mobile phone, tablet, or hardware token, by means of a mobile app or generated code.  

If you have general questions about Two-Factor Authentication, please visit the Two-Factor Authentication FAQ help page. 

If you need help troubleshooting common problems with Two-Factor Authentication, please visit the Two-Factor Authentication Troubleshooting help page. 

Otherwise, use the following sections to set up Two-Factor on at least two devices.

Step 1: Download the Mobile App

If your phone is unable to download the mobile app, call Information Technology at +1-937-766-7905 for alternative options.  

To download the app for iOS (iPhone or iPad):

1. Launch the "App Store" on your device.
2. Search for "Duo Mobile."
3. Once the app appears, tap [Get] > tap [Install].

To download the app for Android:

1. Launch the "Google Play" store on your device.
2. Search for "Duo Mobile."
3. Once the app appears, tap [Install].

Step 2: Set Up Your Device for Authentication

1. Navigate to the myCU portal using a device other than the one you downloaded Duo Mobile on. 
    
2. Sign in with your Cedarville University email address and password.
    
3. Search for "Two Factor" and select the "Manage My Two-Factor Authentication" task. 
    
4. Click "Enroll Two Factor Authentication".
   If you don't see this option, you are already enrolled. If you do not have an account on the Duo App, you will need to be unenrolled to continue. Call Information Technology at +1-937-766-7905 for more information. 
    
5. Click "Start setup."
    
6. Select the type of device you want to use to verify your identity > Click "Continue". (If you plan to use a token, you will be able to select this option later.)
    
7. Use the Duo App to scan the QR code that populates on the screen. 
    
8. Add the account on the mobile app.  
    
9. Tap "Allow Notifications" when prompted. This will generate a notification when you attempt to log in so you will not need to open the app itself. 
    
10. Based on which device you chose, follow the prompts on the screen to complete the setup process for Two-Factor Authentication.

Step 3: Use Two-Factor Authentication

Once you have completed the setup process for two-factor authentication, you will be prompted to confirm your identity whenever you log into your Cedarville University account. The steps below illustrate that process: 

1. Navigate to the site/account that you would like to log in to. (eg. http://cedar.to/canvas)
    
2. Enter your Cedarville University email address & password when prompted. 
    
3. You will be prompted for Two-Factor Authentication. 
   If you would like Duo to remember your log in on the device you are using, click "Yes, this is my device" before proceeding. 
   
    
   Note: this will bypass Two-Factor Authentication for the current device/browser for 31 days. Use this option only on your personal devices. Do not use this option on public computers or computers you don't use on a regular basis. 
4. (optional) If you have set up multiple devices for Two-Factor Authentication, choose the one you'd like to use from the Device drop-down menu at the top of the screen.
    
5. The Universal Prompt will automatically send you a Duo Push. If you want to use a different confirmation method instead, click "Other options." 
    There is no way to turn off automatic device selection, or to explicitly configure a default authentication device.
   
   
   Below are the options Duo offers to confirm your account.
   • Duo Push (Recommended): 
     • Duo will automatically send you a push when you log in.
     • In the Duo Security app on your smartphone, select "Accept."
        
   • Passcode:
     • This option does not require an Internet connection and should be available abroad. 
     • At the Two-Factor Authentication prompt, select "Other options."
       
     • Open the Duo Mobile app and find the passcode number listed on the Cedarville University tab. Tap "Refresh Passcode" to generate a new passcode. 
       • 
     • Enter your code in the Passcode field at the prompt, then select "Verify."
        
6. Bypass code: If you can't get any of the above methods to work, call Information Technology at +1-937-766-7905. Once we confirm your identity, we will give you a special bypass code that can be used multiple times.

Additional Questions?

If you have questions, please contact information technology at +1 937-766-7905 or email TechHelp.

If you experience problems, please submit a service ticket.