🔒 Set Up and Use Two-Factor Authentication

Two-factor Authentication is an additional security method that increases your University account security by requiring of a second layer of authentication when logging into your account. 

  • First factor: Enter your Cedarville University username and password when logging into online resources.
  • Second factor: Next, you'll be prompted to confirm your identity using a device such as a mobile phone, tablet, or hardware token, by means of a mobile app, text message or generated code.  

If you have general questions about Two-Factor Authentication, please visit the Two-Factor Authentication FAQ help page. 

If you need help troubleshooting common problems with Two-Factor Authentication, please visit the Two-Factor Authentication Troubleshooting help page. 

Otherwise, use the following sections to set up Two-Factor on at least two devices.

Available Two-Factor Authentication Options

When you set up two-factor authentication, you will be asked to choose which method you would like to use to verify your identity. The authentication options available to you are listed below, with a brief description 

  • Mobile app (Recommended): When you log into your account, you can choose to send a push to the Duo Security app installed on your Internet-connected smartphone or tablet. This app allows you to confirm your identity directly from your mobile device by selecting "accept" on the notification. If your phone is not connected to the Internet (i.e. in an area with poor service), the app can also generate a time-based pass-code that will allow you into your account.
  • Text message: When you log into your account, you can choose send text (SMS) message sent directly to your phone with a pass-code. When you receive the code, you will enter it on a screen that appears when you try to log in.
  • Phone call (Not recommended): As a last resort, you can choose to confirm your identity using a phone call. With this option, you will need to answer the phone call and follow the verbal instructions to confirm your identity.
  • Token: If you do not have a mobile phone, you can choose to confirm your identity using a small, handheld device (about the size of a car key fob) that generates time-based pass-codes that will allow you to access your account. With this option, you press a button on the token to generate the code, and enter it when prompted for Two-Factor Authentication. If you would like to use a token, submit a service ticket requesting this option.

Warning! Information technology strongly recommends that you set up at least two methods to authenticate with TFA. That way, you will have multiple ways you can verify your identity when trying to access your Cedarville accounts. If you only set up your cell phone, for example, and your battery dies or you don't have your phone with you when you log in to your email, you will not be able to verify your identity until the phone is restored. If you purchase a new phone, you can contact Information Technology at 937-766-7905 so we can help you to transition Two-Factor Authentication to your new device.

Step 1: Download the Mobile App

If you have a smartphone or tablet and plan to use the mobile app, downloading the app beforehand will make the setup process much easier.

To download the app for iOS (iPhone or iPad):

  1. Launch the "App Store" on your device.
  2. Search for "Duo Mobile."
  3. Once the app appears, tap [Get] > Tap [Install].

To download the app for Android:

  1. Launch the Google Play store on your device.
  2. Search for "Duo Mobile."
  3. Once the app appears, click [Install].

Step 2: Set Up Your Device for Authentication

If you have a smartphone or tablet and plan to use the mobile app, be sure to complete the steps in the "Downloading the Mobile App" section above before proceeding. If you have already downloaded the app or plan to use a landline, regular mobile phone (non-smartphone), or token, follow the steps below. 

  1. Navigate to the myCU portal.
  2. Sign in with your Cedarville University email address and password.
  3. Search for "Two Factor"
  4. Once you have clicked the "Manage My Two-Factor Authentication" link within myCU portal, click [Enroll Two Factor Authentication].
    If you don't see this option, you are already enrolled, and can proceed to the next step.
  5. Click [Start setup].
  6. Select the type of device you want to use to verify your identity > Click [Continue]. (If you plan to use a token, you will be able to select this option later.)
  7. Based on which device you chose, follow the prompts on the screen to complete the setup process for Two-Factor Authentication.

Step 3: Use Two-Factor Authentication

Once you have completed the setup process for two-factor authentication, you will be prompted to confirm your identity whenever you log into your Cedarville University account. The steps below illustrate that process: 

  1. Navigate to the site/account that you would like to log in to. (eg. http://cedar.to/canvas)
  2. Enter your Cedarville University email address & password when prompted. 
  3. You will be prompted for Two-Factor Authentication. If you would like Duo to remember the current device you are using for 30 days, check "Remember Me" before proceeding.
  4. (optional) If you have set up multiple devices for Two-Factor Authentication, choose the one you'd like to use from the Device drop-down menu at the top of the screen.
  5. Choose an authentication method to confirm your identity. Use the steps below to complete authentication. 
    • Duo Push (Recommended): 
      • At the Two-Factor Authentication prompt, select [Send Me a Push]
      • In the Duo Security app on your smartphone, or using the notification,  > select [Accept].
    • Passcode:
      • At the Two-Factor Authentication prompt, select [Enter a Passcode].
      • There are several ways to generate a passcode that will let you into your account. Use one of the following to generate a passcode:
        • Mobile App: Open the Duo Security mobile, and tap [Cedarville University]. A code will be displayed.
        • Text Message: select [Text me new codes] in the blue bar at the bottom of the Two-Factor Authentication prompt​​​​. 10 new codes will be sent via text (SMS) message to your device. Each code can be used once. 
        • Token: Press the button on your hardware Two-Factor token. The code will be displayed on the screen.
        • Call Information Technology: If you can't get any of the above methods to work, call Information Technology at +1-937-766-7905. Once we confirm your identity, we will give you a special bypass code that can be used multiple times.
      • Enter your code in the Passcode field at the prompt, then select [Log In].
    • Phone call (NOT recommended): 
      • At the Two-Factor Authentication prompt, select [Call Me].
      • When you receive the call, dial "1" to complete the authentication and access your account.

Additional Questions?

If you have questions, please contact information technology at +1 937-766-7905 or email TechHelp.

If you experience problems, please submit a service ticket.

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Details

Article ID: 46477
Created
Thu 1/18/18 2:57 PM
Modified
Tue 5/3/22 11:17 AM