🔒 Set Up and Use DUO Two-Factor Authentication

Two-factor Authentication is an additional security method that increases your University account security by requiring of a second layer of authentication when logging into your account. Duo is available for participating students, faculty, and staff.  Per our network account management policies, we do not provide Duo to alumni accounts.  Alum can set up Microsoft Authenticator for similar protections through https://selfservice.cedarville.edu/CedarInfo/TwoFactorEnrollment  For more information, see the help page Two-Factor Authentication FAQ.

• First factor: Enter your Cedarville University username and password when logging into online resources.
• Second factor: Next, you'll be prompted to confirm your identity using a device such as a mobile phone, tablet, or hardware token, by means of a mobile app, text message, or generated code.  

If you have general questions about Two-Factor Authentication, please visit the Two-Factor Authentication FAQ help page. 

If you need help troubleshooting common problems with Two-Factor Authentication, please visit the Two-Factor Authentication Troubleshooting help page. 

Otherwise, use the following sections to set up Two-Factor on at least two devices.

Step 1: Download the Mobile App

If you have a smartphone or tablet and plan to use the mobile app, downloading the app beforehand will make the setup process much easier.

To download the app for iOS (iPhone or iPad):

1. Launch the "App Store" on your device.
2. Search for "Duo Mobile."
3. Once the app appears, tap [Get] > Tap [Install].

To download the app for Android:

1. Launch the Google Play store on your device.
2. Search for "Duo Mobile."
3. Once the app appears, click [Install].

Step 2: Set Up Your Device for Authentication

If you have a smartphone or tablet and plan to use the mobile app, be sure to complete the steps in the "Downloading the Mobile App" section above before proceeding. If you have already downloaded the app or plan to use a landline, regular mobile phone (non-smartphone), or token, follow the steps below. 

1. Navigate to the myCU portal.
    
2. Sign in with your Cedarville University email address and password.
    
3. Search for "Two Factor."
    
4. Once you have clicked the "Manage My Two-Factor Authentication" link within myCU portal, click "Enroll Two Factor Authentication".
   If you don't see this option, you are already enrolled, and can proceed to the next step.
    
5. Click "Start setup."
    
6. Select the type of device you want to use to verify your identity > Click "Continue". (If you plan to use a token, you will be able to select this option later.)
    
7. Based on which device you chose, follow the prompts on the screen to complete the setup process for Two-Factor Authentication.

Step 3: Use Two-Factor Authentication

Once you have completed the setup process for two-factor authentication, you will be prompted to confirm your identity whenever you log into your Cedarville University account. The steps below illustrate that process: 

1. Navigate to the site/account that you would like to log in to. (eg. http://cedar.to/canvas)
    
2. Enter your Cedarville University email address & password when prompted. 
    
3. You will be prompted for Two-Factor Authentication. 
   If you would like Duo to remember the current device you are using for 31 days, click "Yes, trust browser" before proceeding.
   
    
   Note: this will bypass Two-Factor Authentication for the current device/browser for 31 days. Use this option only on computers you trust. Do not use this option on public computers or computers you don't use on a regular basis. 
4. (optional) If you have set up multiple devices for Two-Factor Authentication, choose the one you'd like to use from the Device drop-down menu at the top of the screen.
    
5. The Universal Prompt will automatically send you a Duo Push. If you want to use a different confirmation method instead, click "Other options." 
    There is no way to turn off automatic device selection, or to explicitly configure a default authentication device.
   
   
   Below are the options Duo offers to confirm your account.
   • Duo Push (Recommended): 
     • Duo will automatically send you a push when you log in.
     • In the Duo Security app on your smartphone, select "Accept."
        
   • Passcode:
     • At the Two-Factor Authentication prompt, select "Other options."
       
        
     • There are several ways to generate a passcode that will let you into your account. Use one of the following to generate a passcode:
       • Duo Mobile passcode: Open the Duo Mobile app, and tap "Show" next to Passcode. 
         
          
       • Text message passcode: You will be sent a code via text (SMS) message to your device. 
          
       • Bypass code: If you can't get any of the above methods to work, call Information Technology at +1-937-766-7905. Once we confirm your identity, we will give you a special bypass code that can be used multiple times.
          
     • Enter your code in the Passcode field at the prompt, then select "Verify."
        
   • Phone call (NOT recommended): 
     • At the Two-Factor Authentication prompt, select "Other options">"Phone call."
     • When you receive the call, dial "1" to complete the authentication and access your account.

Additional Questions?

If you have questions, please contact information technology at +1 937-766-7905 or email TechHelp.

If you experience problems, please submit a service ticket.