Device is Asking for BitLocker Key (TechStop-SW)

I Don't Know My BitLocker Key

If your device prompts you to enter your BitLocker key, here is where to obtain your key:

For a Cedarville faculty or staff system:

Contact Cedarville IT at 937-766-7905. A staff member should be able to locate your BitLocker key using Azure AD.

For a personal system:

  1. Visit
  2. Sign in to your account

Note: Cedarville IT does not have Bitlocker keys for systems not under our management.

Bypassing BitLocker (For University Faculty and Staff Only)

University-provided Windows computers use BitLocker Device Encryption to securely protect your data from potential loss or theft.  Sometimes, you will see a prompt to enter the BitLocker Recovery Key.  This prompt can appear for many reasons, but it becomes burdensome when it constantly reoccurs.  The following steps provide a solution to bypass the BitLocker Recovery Key on your office computer.

To Reset BitLocker on a University-Provided Computer:

  1. Power the computer OFF.
  2. Unplug the power cable and wait 10 seconds.
  3. Press and hold the power button for 30 seconds.
  4. Plug the power cable back in.
  5. Press and release the power button to turn the computer ON.

If the system boots into Windows, you are done.  If not, you may have to repeat the process again.

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Article ID: 121625
Thu 12/3/20 3:40 PM
Tue 5/7/24 3:37 PM