❓ Frequently Asked Questions

Use the links below to quickly jump to a section in this article:

Help! I can’t find my files!

After the migration to OneDrive, your files will likely be in the following locations:

H: Drive files will be in your personal OneDrive. Click on the link below then look for a folder named, Migrated_H_Drive.

J: Drive files will be in your team's SharePoint Site. Click on the link below then look for your Department/School name.

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My files are stuck in a web browser! How do I use them on my computer?

To view, open, and modify your files outside the web interface, you will want to setup the OneDrive Sync Client -- and it’s probably already on your computer! To find out, search for OneDrive using the Start Menu (Windows) or Spotlight Search (macOS) then click on the icon or hit Enter to make sure it's running.

Next, open File Explorer (Windows) or the Finder (macOS) and look for a folder called, OneDrive - Cedarville University. Your OneDrive files will be in there.

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I synced my old H: drive files to my computers, but what about my old J: Drive files?

You can use the Add Shortcut to My Files option from any folder in your Department/School’s SharePoint Site.

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I'm missing something! Can I still find it in my old H: or J: drive?

Yes! The files on your old H: drive and department J: drive are still there. These files were set to Read-Only, but you can still move or copy anything you need to the new OneDrive and SharePoint locations.

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I love this! How can I learn more about all the cool things OneDrive can do?

OneDrive has some exciting new features packed into the standard Office applications (Word, Excel, and PowerPoint), such as:

On top of those features, there are some new and integrated Microsoft 365 Apps, including Lists, Forms, Teams, and even Power Automate. To get started with each of these apps, click on the corresponding option below!

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I hate this. Can we go back?

Let’s talk. Please tell us about your frustrations, and we will do our best to find the right solution for you.

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I don't see my question here! What should I do now?

Let us know! Use the link below to ask IT for further assistance.

Not ready to ask for help? We've got you covered with our OneDrive, SharePoint & Microsoft Teams knowledge base articles. Check them out with the link below!

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Details

Article ID: 130072
Created
Thu 3/11/21 5:01 PM
Modified
Fri 5/14/21 3:28 PM