What Is a Microsoft Teams Call Group?
Call groups are user-assigned groups in Teams that can receive calls on behalf of the group creator. The group can consist of up to 25 Teams users. To share calls with others, a user creates a call group and adds the desired users. Then, they choose a simultaneous ring or forward setting.
Note: You can only set up Call Groups within Microsoft Teams desktop.
Follow the Steps Below To Create a Call Group:
- Navigate to the Settings menu and select Calls.
- Scroll down to the Manage call group section.
- Select Add a call group.
- A new window will populate. Enter the name or phone number of the individual you want to add to the call group.
You cannot add external phone numbers.
- Once all of your group members are added, choose whether you want all group members to be notified at the same time or according to their listed order.
Recipients can choose how to be notified of an incoming call in their settings and decide whether to answer a call.
Assigning a Call Group
Navigate to the Settings menu, select Calls, then go to the Call handling and forwarding section. The following options are available:
- To have incoming calls ring call group members, select Also ring a call group in the When you receive a call menu.
- To redirect calls you can't answer to the call group members, select Redirect to a call group in the When you can't answer a call menu.
Managing a Call Group
Call Order
You can set the notification for your call group to ring in order as listed or simultaneously by selecting the desired option in the Ring menu above the group member list. If you add more than five members to a call group, the ring order automatically switches to Everyone at once.
Delete Group Members
If you wish to remove any member(s) of your call group, click the trash can icon to the right of their name.
If you wish to delete the group entirely, click the trash can icon to the right of each group member.