📞 Microsoft Teams: How to Make Calls

Overview

Learn the basics of making phone calls through Microsoft Teams.

Article Contents

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Prerequisites and recommendations

For the best experience with Teams calling, you'll need the following:

• Teams calling enabled
  • Your CU phone number must be enabled for Teams calling.
• Devices
  • Computer, tablet, or smartphone.
  • Microphone plus speakers or headphones.
    • Recommended: Headset.
• Teams application
  • Recommended: Use Teams application installed on your computer or mobile device, instead of using Teams through a web browser.
  • Recommended: For laptops and desktop computers, use the Office 365 version of the Teams app.
• For international calling
  • International calls can be made through Teams as long as the caller has an appropriate international calling plan and if you are attempting to call certain countries. For more information about international calling, please submit a ticket.

How to Place a Call (Polycom Desk Phone)

Pick up the receiver and dial the number you want to call. You can enter the 4 digit extension of another Cedarville staff member. For an outside call, you only need to enter the area code and phone number.  You do not need to enter 5+1 before entering the 10-digit number.

How to Place A Call (Microsoft Teams App)

Step 1: Enter your contact or the phone number you wish to dial

To place a call, select the Calls icon.

Desktop or web applications

On the Calls screen, you will see the screen divided into three panels: The dialing and settings panel, the history and voicemail panel, and the additional functions panel.

Either enter the name of the person you wish to call or enter their phone number. You may also use the dial pad to enter the number.

Mobile application

On the Calls screen you will see the speed dial and history screens. Select the phone icon to see the dial pad and your People list.

You can enter the phone number using the dial pad or you can select the People tab to search for the person you wish to call.

Step 2: Conduct the call

Press the Call button to conduct the call.

Click the Leave button to end the call.

Dialing a Phone Number

Number format

Teams calling follows the E.164 format as dictated by the International Telecommunications Union - Telecommunications Sector (ITU-T).

• +[country code] [subscriber number with area code/national destination code]
• For example: +15413461000 or +1 541-346-1000 or +1 (541) 346-1000
• Note: You do not need to dial the +

CU and Domestic Calling

• Four-digit dialing (commonly used for dialing a CU extension) is done by dialing the extension and conducting the call.
• Ten-digit calls (e.g., 541-346-####) can be made by dialing the phone number and conducting the call. There is no need to enter 5+1 before the area code.

International Calling (Access Upon Request)

If you need access to international calling on your desk phone, please submit a ticket to IT support.

• Dial the country code then conduct the call.
  • Example: To call the Royal Albert Hall in London, dial +44 20 7589 8212

Create a Speed Dial

Follow the Steps below to add a contact to your speed dial:

1. Navigate to your Calls tab.
    
2. You should see an option to Add people to speed dial for quick access on the right-hand side of the page.
   
    
3. Enter contact information for the person you wish to add to your speed dial. 
   • First/Last Name — Type the name (helps you identify the contact on the phone)
   • Contact — Enter the phone number you want to assign
   • Speed Dial Index — Enter a number (1-99). This is the speed dial code
   • Label (Optional) — The text that will appear on the phone's screen

Transfer Calls

Follow the steps below to transfer a call in Microsoft Teams:

1. When you are in a call, select the Transfer option in the upper right-hand corner. 
    
2. Once you select Transfer, choose either immediately transfer the call or consult someone first. 
   
    
3. If you select Transfer, type in the recipients name or phone number in the search bar.
   
    
4. Select the appropriate option from the dropdown.
   
    
5. If you select Consult then transfer, type in the name of the person you wish to consult and begin either a chat or a call with them. 
   

Features while calling

There are certain features that are available only while calling.

Desktop Application

Open the Microsoft Teams app.

Web Application

Mobile Application

The mobile application can be used in place of your smartphone's operating system default call screen.

Additional Resources

• Microsoft has additional resources about the various features of Teams calling including this series of videos that provide an overview of its capabilities.
• Microsoft has also provided a full feature breakdown of calling features by operating system. Please refer to their Calls article for more information.
• For additional help with the calling features described above, please submit a ticket.