GlobalProtect VPN

Cedarville University provides secure off-campus access to network resources via a Virtual Private Network (VPN). The instructions below will allow you to install and use our GlobalProtect VPN. 

If you have any problems during this process, please contact Cedarville University Information Technology using the information at the bottom of this page.

Note: Information Technology recommends that you connect to VPN at least once a month while working from home. This allows your computer to pull important configuration and licensing information from the on-campus network. Other than that, you may connect as often as you need to access on-campus resources, or secure your traffic on public Wi-Fi networks. 

Install the GlobalProtect VPN Client

The first step to using VPN is to insall the GlobalProtect VPN client, which is a small piece of software that allows your device to connect to CU's GlobalProtect VPN.

On-Campus Windows (university-provided computers) 

  1. While on campus, open CedarNet 2.0 from your desktop. 
  2. Using the search bar in the upper right-hand corner of the window, search for "globalprotect". 
  3. Click "GlobalProtect VPN Client" and then click "Install" 
  4. Wait for the install to finish. 
  5. This installation also configures GlobalProtect for you automatically.
    To connect, skip to Configure the GlobalProtect VPN Client for Cedarville VPN below. 
     

On-Campus MacOS (university-provided computers)

  1. While on campus, open CedarNet 2.0 from your Dock or use the spotlight magnifying glass in the upper right-hand corner to search for CedarNet 2.0
  2. Using the search bar in the upper left-hand corner of the window, search for "globalprotect". 
  3. Under GlobalProtect VPN, Select Install 
  4. Wait for the installation to finish
  5. When prompted, authorize GlobalProtect as a VPN provider for your computer.
    NOTE: If you don't see this prompt, you may need to go to System Preferences > Security & Privacy > General Tab and click [Allow] next to the prompt that reads "System software from developer 'Palo Alto Networks' was blocked from loading."
  6. To connect, skip to Connecting to GlobalProtect VPN below. 
     

Off Campus & Personal Computers (MacOS or Windows)

  1. In a browser, navigate to: https://globalprotect.cedarville.edu
  2. Sign in on the Cedarville-branded login page using your Cedarville email address & password.
  3. Perform two-factor authentication (if required).
  4. from the following page, click the link appropriate to your platform to begin downloading the client.

    (if you're not sure which installer to choose, select the 64-bit installer)
  5. (University-owned Windows computers only) You may need to use Make Me Admin to become an administrator before installing GlobalProtect.
  6. Install the client by double-clicking the downloaded file, and following the onscreen instructions to install the client.
  7. (MacOS Only) When prompted, authorize GlobalProtect as a VPN provider for your computer.

    NOTE: If you don't see this prompt, you may need to go to System Preferences > Security & Privacy > General Tab and click [Allow] next to the prompt that reads "System software from developer 'Palo Alto Networks' was blocked from loading."

     

Mobile Devices (Android and iOS)

  1. From your mobile device, click one of the following links to download the GlobalProtect app for your device, or search your device's app store for "GlobalProtect".
    Apple App Store
    Google Play Store
  2. Install the app from the app store. 

​Configure the GlobalProtect VPN Client for Cedarville VPN

Once the client is installed, you'll need to configure your GlobalProtect VPN client. To do this, locate the Global protect app icon globalprotect App Icon in the following location and open it:

  • iOS: Home Screen
  • Android: Home screen/App Drawer
  • MacOS: System bar at the top right-hand corner of the screen
  • Windows: System tray at the bottom right-hand corner of the screen

Global protect will prompt you for a portal address.

Enter the following address, and press [Connect]

globalprotect.cedarville.edu

You may be prompted to allow this software to make changes to your device's VPN settings. Confirm that you would like to allow these changes. You may be prompted for a password, passcode or biometric authentication. 

Next, you will be redirected again to the Cedarville-branded login page. Log in using your Cedarville email address & password, and perform two-factor authentication (if required). 

Once you sign in successfully, GlobalProtect will connect you to the VPN service. 

You can verify that you are connected by opening the globalprotect app again. It should show something like the following, depending on what platform you are using: 

On subsequent sign-ins, you will not have to enter the portal address, and if you use two-factor authentication, you may check the box on the Duo authentication screen to remember your device and skip two-factor authentication for 31 days. 

Disconnecting from GlobalProtect VPN

To disconnect from the GlobalProtect VPN, follow the instructions below, based on the type of device you have: 

  • iOS: Tap the GlobalProtect icon on your home screen to open the app, and tap the circle in the center to disconnect.  
  • Android: Tap the GlobalProtect icon in the app drawer to open the app, and tap the circle in the center to disconnect.
  • MacOS: Click the GlobalProtect icon in the menu bar at the top of your screen, and click "Disconnect" to disconnect.
  • Windows: Click the GlobalProtect icon in the system tray near the clock in your taskbar, and click "Disconnect" to disconnect.

Connecting to GlobalProtect VPN

After configuring and connecting for the first time, of if you've installed GlobalProtect from CedarNet 2.0, you can follow the instructions below to connect: 

  • iOS: Tap the GlobalProtect icon on your home screen to open the app, and tap the circle in the center to connect.
  • Android: Tap the GlobalProtect icon in the app drawer to open the app, and tap the circle in the center to connect.
  • MacOS: Click the GlobalProtect icon in the menu bar at the top of your screen, and click "Connect" to connect. If you can't find the GlobalProtect icon, use Spotlight by clicking on the magnifying glass icon in the upper right corner of your screen, and search for "GlobalProtect" and open the app.
  • Windows: Click the GlobalProtect icon in the system tray near the clock in your taskbar, and click "Connect" to connect.  If you can't find the GlobalProtect icon, click the Start Button and type "GlobalProtect" and to find and open the app.

You will be taken to the CU-branded login page. Log in, and perform 2-factor authentication.

Using VPN to access On-campus Resources

Once you're connected to GlobalProtect VPN, you may begin to use public University resources as if you were on campus. Any information downloaded or uploaded to the Internet will be securely encrypted and routed through the campus network before making its way to its destination. 

By default, Faculty and Staff only have access to public network resources, including Google Mail, Canvas, Self-Service, and CedarInfo. 

Faculty and Staff can also access their Network Drives from VPN.

If you need to request additional access via VPN (such as access to the J: drive, other network drives, or to use Remote Desktop to control your desktop workstation), please use the following form to request that access: 

Request VPN Access​​​

If you have any difficulties installing, connecting to, or using this VPN service, please contact Information Technology using the information at the bottom of this page. 

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Details

Article ID: 91904
Created
Tue 11/12/19 11:58 AM
Modified
Tue 5/12/20 10:49 AM