IT Service Counter: Services and Prices

What is the IT Service Counter (formally TechStop)?

IT Service Counter is a one-stop service counter for all personally-owned devices. Whether a student, faculty, staff member, or guest of the University, we want you to be able to access our network whenever and with whatever device you may need to. To assist in this mission, our IT Service Counter technicians are here to help you get your technology up and running.

The IT Service Counter is also here for phone support of students attending class remotely. Have a problem getting software configured for a class? Need help deciding what you will need for class? Call the IT Help Desk at (937) 766-7905 for assistance!

Explore our Knowledge Base for answers to all your frequently asked questions.

Check out the Related Articles on the right for more information.

Hours

Getting Started

  • Friday and Saturday: 8 AM - 6 PM
    • Locations: Doden Field House & North side of Tyler (look for the glass vestibule)

Academic Year

  • Monday-Friday: 8 AM - 5 PM
    • Location: North side of Tyler glass vestibule

Summer

 

Service and Price List

These tables are the current listing of services provided by IT Service Counter and the associated costs. Please note that these prices are subject to change without notice. See the Service Details section for a brief explanation of each service offered.

Ohio sales tax is charged on all IT Service Counter services.

Prices using a range indicate various builds and models may require differing amounts of work and would be notated on an invoice or quote.  Prices may be more or less than this chart depending on circumstances but will be notated in a quote.

All Hardware replacements do not include the price of the part on this chart.

 Software Service Provided

 Current Pricing

Wireless/Security Setup

Free

Basic Software Assistance

Free

Software Diagnostics

Free

Data Backup/Recovery*

$20

Full Security Cleanup**

$30

Full System Reload (OS reload + data)

$40

 

‡ Certain situations may require more complex or longer work and thus may require more than a free chage.

*Recovery devices are brought in by user, added to CU Google Drive account, or purchased by IT Service Counter as part of the operation.  This decision can be decided on after data is recovered to our secure internal server.

**Full Security Cleanup is only charged for if the computer is recoverable.  Some situations are possible--though rare--that the computer is best to have data copied and the computer wiped.

 Hardware Service Provided

 Labor Pricing

Internal Hardware replacements

$0 - $10

Hard Drive Cable replacements

$10 - $15

Laptop Screen Replacements

$30 - $40

Laptop Touchpad Replacements

$30 - $40

Fan Replacements

$30 - $40

Major Case Component Replacements

$30+

All else

Please ask a technician

Prices using a range indicate various builds and models may require differing amounts of work and would be notated on an invoice or quote.  Prices may be more or less than this chart depending on circumstances but will be notated in a quote.

Service Details

Free Services:

  • Wireless/Security Setup - Your computer and/or device will be registered and set up on the eduroam wireless network. Free anti-virus software provided.
  • General Hardware/Software assistance - Feel free to ask questions, computer recommendations, verification a computer will be able to do what you want, and much more at our counter or on the phone.

Fee-Based Services:

  • Software Optimization - Technicians will speed up your computer by uninstalling unwanted software and disabling unnecessary features.
  • Software/Hardware Diagnostics - Technicians will diagnose your computer using the latest professional tools licensed to information technology. Includes some minor software repair. Hardware will be diagnosed but not repaired.
  • Data Backup — Technicians will copy any amount of data to any medium. The cost of backup media is not included. This service is appropriate to back up a healthy system or failing hard drive.
  • Full Security Cleanup — Features complete virus/malware removal and includes wireless/security setup and software optimization. This process can take several hours, so this service will require the system to be left with IT Service Counter support team.
  • Full System Reload — Features a complete backup, reinstallation of the Operating System, configuration of hardware drivers, and installation of provided software. This service is appropriate for slow systems, computers permanently damaged by viruses, or after a hard drive replacement. You must have your system restore media available or have a system restore partition on your hard drive. Includes all free services plus data backup.
  • Hardware/Software Installation or Upgrade — Technicians will install legally-licensed software as well as hardware components that are provided by the computer owner. This category includes any other repairs that are not specifically discussed above. All services in this category are billed in 15-minute increments at a rate of $20 per hour.

† Please see technician at counter as prices may be free due to an easy fix

Warranty Support and Other Restrictions

  • The IT Service Counter is not responsible for the warranty status of your computer. Any violation of the warranty terms by our technicians while performing work requested by you is your responsibility.
  • Please be aware of the terms of your warranty before you request support.
  • You will be asked to show your University ID and sign a release form for any service that requires leaving the computer with I.T.

Replacement Parts

  • Information technology cannot stock replacement parts for personally-owned computers, and can only order replacement parts from a specific set of trusted vendors.
  • In rare cases where a new replacement part is unavailable, information technology will not purchase used parts or parts that are not officially compatible with your computer.
  • However, if you purchase a part and would like it to be installed, technicians will perform this fee-based service according to the hourly rate listed above.

Payment Options

The Following Payment Options are Available:

  • Cash
  • Check (make payable to Cedarville University)
  • Credit Cards
  • Charge to Student Account (if sufficient funds are available)
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