What is the IT Service Center?
The IT Service Center is a one-stop service center for all personally-owned devices, whether a student, faculty, staff member, or guest of the university.
You can reach the IT service center by calling or texting 937-766-7905 or emailing techhelp@cedarville.edu.
IT offers an online resource containing articles to assist with common technical problems and questions. Explore our Knowledge Base for answers to all your frequently asked questions.
Hours and Locations
Getting Started
- IT support can be found in the Stevens Student Center or the Tyler Digital Communication Center.
Academic Year
- Help Desk/TechStop (online, phone support, and walk-up): Monday - Friday: 8 a.m. - 5 p.m.
- Help Desk (online and phone support):
Monday - Thursday: 8 a.m. - 10 p.m.
Friday: 8 a.m. - 5 p.m.
Saturday: 10 a.m. - 10 p.m.
Sunday: 4 p.m. - 10 p.m
Summer, Spring, and Winter Breaks
- Monday - Friday: 8 a.m. - 5 p.m.
Service and Price List
These tables are the current listing of services provided by IT Service Center and the associated costs. Please note that these prices are subject to change without notice. See the Service Details section for a brief explanation of each service offered.
Ohio sales tax is charged on all IT Service Center services.
Prices using a range indicate various builds and models may require differing amounts of work and would be notated on an invoice or quote. Prices may be more or less than this chart depending on circumstances but will be notated in a quote.
All Hardware replacements do not include the price of the part on this chart.
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Software Service Provided
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Current Pricing
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Wireless Setup
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Free
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Basic Software Assistance
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Free
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Software Diagnostics
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Free‡
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Data Backup/Recovery*
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$20
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Full System Reload (OS reload + data)
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$20
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‡ Certain situations may require more complex or longer work and thus may require more than a free charge.
*Recovery devices are brought in by user, added to CU Google Drive account, or purchased by IT Service Center as part of the operation. This decision can be decided on after data is recovered to our secure internal server.
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Hardware Service Provided
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Labor Pricing
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Internal Hardware replacements
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$5 - $20
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Hard Drive Cable replacements
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$10 - $15
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Laptop Screen Replacements
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$30 - $40
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Laptop Touchpad Replacements
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$30 - $40
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Fan Replacements
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$15 - $25
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Major Case Component Replacements
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$30+
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All else
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Please ask a technician
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Prices using a range indicate various builds and models may require differing amounts of work and would be notated on an invoice or quote. Prices may be more or less than this chart depending on circumstances but will be notated in a quote.
Service Details
Free Services:
- Wireless Setup - Your computer and/or device will be registered and set up on the eduroam wireless network.
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General Hardware/Software assistance - Feel free to ask questions, computer recommendations, verification a computer will be able to do what you want, and much more at our center or on the phone.
Fee-Based Services:
- Software Optimization† - Technicians will speed up your computer by uninstalling unwanted software and disabling unnecessary features.
- Software/Hardware Diagnostics† - Technicians will diagnose your computer using the latest professional tools licensed to information technology. Includes some minor software repair. Hardware will be diagnosed but not repaired.
- Data Backup — Technicians will copy any amount of data to any medium. The cost of backup media is not included. This service is appropriate to back up a healthy system or failing hard drive.
- Full Security Cleanup — Features complete virus/malware removal and includes wireless/security setup and software optimization. This process can take several hours, so this service will require the system to be left with IT Service Center support team.
- Full System Reload — Features a complete backup, reinstallation of the Operating System, configuration of hardware drivers, and installation of provided software. This service is appropriate for slow systems, computers permanently damaged by viruses, or after a hard drive replacement. You must have your system restore media available or have a system restore partition on your hard drive. Includes all free services plus data backup.
- Hardware/Software Installation or Upgrade — Technicians will install legally-licensed software as well as hardware components that are provided by the computer owner. This category includes any other repairs that are not specifically discussed above.
† Please see technician at IT Service Center as prices may be free due to an easy fix
Warranty Support and Other Restrictions
- The IT Service Center is not responsible for the warranty status of your computer. Any violation of the warranty terms by our technicians while performing work requested by you is your responsibility.
- Please be aware of the terms of your warranty before you request support.
- You will be asked to show your University ID and sign a release form for any service that requires leaving the computer with I.T.
Replacement Parts
- Information technology cannot stock replacement parts for personally-owned computers, and can only order replacement parts from a specific set of trusted vendors.
- In rare cases where a new replacement part is unavailable, information technology will not purchase used parts or parts that are not officially compatible with your computer.
- However, if you purchase a part and would like it to be installed, technicians will perform this fee-based service according to the prices listed above.
Payment Options
The Following Payment Options are Available:
- Cash
- Check (make payable to Cedarville University)
- Credit Cards
- Charge to Student Account (if sufficient funds are available)