CedarPrint Wireless Printing FAQ

Cedarville University’s wireless printing service, CedarPrint, allows students, faculty, and staff to print from a laptop or other mobile device (e.g., smartphone, tablet, etc.) to a University printer via on-campus print stations.

When the print job is submitted to CedarPrint, it is held for 24 hours in a queue and is available to be released and printed immediately at one of the CedarPrint stations located around campus. 

Use the links below to quickly jump to a section in this article:

 

Where Can I Get Help with CedarPrint?

If you experience difficulty with CedarPrint software, the following troubleshooting options may resolve your issue.

  • Install the Latest CedarPrint. Check out the section, "What devices can I use CedarPrint on?" for instructions on installing CedarPrint.

  • Make sure your laptop is connected to eduroam. You cannot wirelessly print unless you are logged into the eduroam wireless network. CedarPrint will not work with cu-guest. For information on how to set up eduroam, visit the article Connect to the eduroam Wireless Network.
  • Restart the University computer

If the issue has not been resolved, take your laptop to the IT Service Center. The IT Service Center is located on the north side of the Tyler facing Milner and can be accessed through the glass door entrance. The IT Service Center is open Mondays - Fridays, 8 am - 5:00 pm and is closed for the chapel hour 10 - 11 am.

If the issue involves a University computer, please submit a ServeCU request.

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 What Devices Can I Use CedarPrint on? 

You can use CedarPrint on:

You can also use Cedarville's online tool, WebPrint on most mobile devices. For more information on WebPrint, visit the following section. 

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Can I Use CedarPrint Off-Campus?

To print from off-campus, use WebPrintWebPrint is an online tool that enables students to print directly to a CedarPrint station from off-campus or on-campus from any device that allows you to. Use a web browser to upload the file you would like to print. Unlike CedarPrint, WebPrint will always print double-sided. 

You can find instructions at CedarPrint: Use WebPrint from any Internet Browser.

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Should I Use Mobility Print, CedarPrint, or WebPrint?

Please see: Choosing the Right Way to Access CedarPrint.

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How Do I Check My CedarPrint Queue?

To check your CedarPrint queue from any computer with Internet access:

  1. Navigate to https://printing.cedarville.edu
  2. Sign in with your full Cedarville username and password. 
  3. Select "Jobs Pending Release" on the right-hand sidebar. Your jobs waiting in the CedarPrint queue will be displayed.

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Does Printing from My Laptop Affect My Print Quota?

Yes. When you send a print job to CedarPrint, it is held in a print queue for 24 hours. If you do not release the print job from a CedarPrint printer, it is deleted from the queue and your print quota is unaffected. Once the print job is released and printed from a CedarPrint printer, your quota will be charged. 

If the printer is out of toner or the printout is unusable, submit a ServeCU request and click "Print Quota Refund" to request a print quota adjustment.

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What Should I Do if I Log on to a University Computer to Print and No Printers Are Listed?

CedarPrint should be deployed to all classroom and lab computers.

Please submit an IT ticket so that we can resolve this issue. If you need to print something immediately, try logging into a different university computer.

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How Can I Print from Logger Pro?

Logger Pro may have difficulty printing from your device. The best solution is to go to one of Cedarville's computer labs and print your project from there.

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My Mac isn't Printing PDF's Correctly.

Ever since our print drives were updated (Summer 2023), Mac users have been experiencing difficulties printing PDF's from "Preview". Cedarville IT recommends downloading Adobe Reader on your device and printing your PDF from there instead.

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