CedarPrint Wireless Printing FAQ

If you experience difficulty with CedarPrint software, the following FAQs and the troubleshooting options directly below may resolve your issue.

  • Install the Latest CedarPrint. Make sure you've installed the latest version of CedarPrint on Mac or Windows.
  • Make sure your laptop is connected to eduroam. You cannot wirelessly print unless you are logged into the eduroam wireless network. CedarPrint will not work with cu-guest. For information on how to set up eduroam, please click the link for the Wireless Connection to eduroam help page.
  • Restart the University computer. If you are having trouble printing from a University computer, restart the computer.

If this page does not resolve the issue you are having, please take your laptop to TechStop (north side of the Tyler Digital Communication Center—external glass door facing the Milner Business Administration Building). TechStop is open from 11 am - 4:30 pm, Mondays through Fridays during the academic year and by appointment only during the summer term and over breaks.

If the issue involves a University computer, please submit an online service ticket.

What is CedarPrint wireless printing? 

Cedarville University’s wireless printing service, called CedarPrint, allows students, faculty, and staff to print from a laptop or other mobile device (e.g., smartphone, tablet, etc.) to a University printer via on-campus print stations.

To print from off-campus or a mobile device, consider using Google Cloud Print or WebPrint. Google Cloud Print enables you to send documents to CedarPrint directly from your mobile device anywhere on or off campus, as well as print double sided documents. WebPrint is an online tool that enables students to print directly to a CedarPrint station from off-campus or on-campus from a smartphone, tablet, laptop, etc.

How do I use CedarPrint on my laptop?

You can automatically install both the Papercut client and the printer on your laptop following a one-time process. See the "Set Up CedarPrint on a Laptop" help page for detailed instructions.

To print wirelessly from your laptop:

  1. Install the Papercut client on your laptop. (See instructions in the previous section.)
  2. Open the document you would like to print.
  3. Click “Print” in the program you are using.
  4. Choose CedarPrint from the dropdown menu.
  5. If prompted, enter your CedarNet username and password.
  6. The print job notification will open in a pop-up window. Click "Print." The document will be sent to the CedarPrint queue.
  7. Go to any CedarPrint station on campus. (View map of CedarPrint locations.)
  8. Log in to the CedarPrint station by swiping your ID card.
  9. Find the job you submitted, and click "Print."

How do I check my CedarPrint queue?

To check your CedarPrint queue from any computer with Internet access:

  1. Open the Papercut NG Client on your personal computer.
  2. Click "Details."
  3. Type your username and password > Click "Login."
  4. Click "Jobs Pending Release."

Note: To open the Papercut NG Client on Windows 7 and 10, click the small "up arrow" on the lower task bar to show hidden icons. When you hover the cursor over the Papercut NG icon, your username and print quota balance will appear. On a Mac, the "Papercut NG" icon should be in your task bar (dock) as well.

Can I use CedarPrint from a University computer?

Yes! You can print from a University computer to the CedarPrint queue. CedarPrint should already be installed in computer labs and classrooms. Please submit an online service ticket if CedarPrint does not display as a printer on a University computer. 

Where are the CedarPrint stations located?

View map of CedarPrint locations

There are fifteen CedarPrint stations around campus:

Academic Buildings:

  • Apple Technology Resource Center - commuter lounge
  • Callan Athletic Center - hallway (near elevator)
  • Centennial Library - alcove (near vending machines)
  • Center for Biblical and Theological Studies - atrium (near room 101)
  • Dixon Ministry Center - lobby (across from the Journalism lab)
  • Engineering and Science building - second floor lobby (near room 245)
  • Health Sciences Center - second floor lobby (near elevator)
  • Milner Business Administration Building - main lobby
  • Steven's Student Center - upper level lobby (across from Admissions)
  • Steven's Student Center - lower level (by Rinnova Internet Cafe)
  • Tyler Digital Communication Center - first floor (near elevator)

Residence Halls: 

  • Miter Center (Between McKinney & McChesney)
  • Greene Center (Between St. Clair & Johnson)
  • Younger Center (Between Murphy & Rickard)

Color:

  • Center for Biblical and Theological Studies, room 111

Do the CedarPrint stations work with mobile devices?

Yes, you can print directly from your mobile device using Google Cloud Print. You can also use Cedarville's online tool called WebPrint.

Does printing from my laptop affect my print quota?

Yes. When you send a print job to CedarPrint, it is held in a print queue for 24 hours. If you do not release the print job from a CedarPrint release station, it is deleted from the queue, and your print quota is unaffected. However, as soon as the print job is released and printed at a CedarPrint release station, your print quota is reduced accordingly. If the printer is out of toner or the printout is somehow unusable, please submit an online service ticket and click "Print Quota Refund" to request a print quota adjustment.

Should I Use Cloud Print, CedarPrint, or WebPrint?

Where am I?

  CedarPrint      WebPrint     Cloud Print  

On-Campus

          ♦

        ♦

          ♦

Off-Campus

       

         

What device do I want to print from?*

  CedarPrint     WebPrint     Cloud Print  

 University 
Computer

        

       

         

 Laptop 

        

       

        

Android
Device

        

*To print from CedarPrint or Cloud Print, you must first install them on your computer.

What type of file do I want to print?

  CedarPrint     WebPrint     Cloud Print (Chrome)   Cloud Print (Upload)   Cloud Print (Mobile Device) 

Microsoft Office 

        

       

                

 Google Drive Docs

        

         

                

                        

PDF Documents

        

       

                

                

                      

Web Pages

        

                

                     

Emails

        

                

                     

 Mobile App Content  

      

                     

Color

         **

       **

             

Other

        

     

** The CedarPrint station in BTS 111 is the only one that will print in color. 

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